UsherKids Australia is proud to present three Effective Communication in Health Care Workshops hosted by Rachel Callander.

Deeply moving, inspiring, hopeful and practical, Rachel delivers workshops that are revolutionising how people communicate with each other.


Our language shapes our landscape. The words we speak influence the behaviour, attitudes, and beliefs of ourselves and others. Within high-stakes contexts, such as the sharing of difficult information, our words carry an enormous emotional weight. They can alienate and add trauma, or they can honour and empower. We have a responsibility to manage this power with care and diplomacy. “I always think of those words and phrases as the scars they’ve left behind”. Rhee- Mother of a child with Cerebral Palsy


The role you play in your own life story should be chosen deliberately and wisely. Too many of us are playing smaller, weaker parts – those of victims, or villains, or heroes without compassion. It affects how we relate to others, and it hampers our progress. And most often, we don’t even realise we are playing these roles. Storytellers have spent thousands of years studying how humanity thinks, feels and is moved to act. The power of a great story lies not in a lack of conflict for the character, but in the transformation within the conflict, and often because of it. Understanding the tools of story will directly affect how we relate to those around us, how we manage conflict and fear, and will allow us to empower others towards their best outcomes.


Our society has narrowed the scope of the word “normal” so significantly, that our dictionaries are left with the bland descriptive of “approximately average” and this average-ness has become the most common stick against which we measure ourselves and others. It is a fear-response, resulting in comparison, judgement and hierarchy, and does nothing to encourage the broad and deep diversity that is present in all of humanity.
No one is “normal”, and we should not aspire to be so. We each have unique attributes, and it is this diversity that gives a team its strength, and allows the community to thrive. Best practice in healthcare requires an urgent self-review on our unconscious biases, and the labels we use for difference, diversity, and disability.

We invite all health care professionals caring for children with Usher syndrome in Australia to take part in this three-part workshop series to assist in their communication with families.  

Professional Attendance : $90 (includes registration to all three workshops and resource pack)

Professionals Register Here

Parents/Carers : Free 

Parent/Carers Register Here

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